TERMS & CONDITIONS GoAariva – Your Marketplace. Your Choice. Website: https://goaariva.com Operated By: AARIVA Last Updated: 3 November 2026 1. Introduction Welcome to GoAariva! GoAariva is an Indian online shopping and multi-vendor marketplace operated by AARIVA. These Terms & Conditions govern your access to and use of our website, mobile applications, products, and related services. By creating an account, placing an order, registering as a seller, or otherwise using our services, you agree to these Terms & Conditions to the extent permitted by applicable law. Please read these terms carefully before using our platform. 2. About GoAariva GoAariva provides an online marketplace where customers can discover and purchase products from GoAariva and participating third-party sellers. Our marketplace may include products from brands such as: GOSAGI – Fashion, Jeans & Apparel NARANI – Jewellery & Fashion Accessories ARISUN – Home Décor & Lifestyle Other verified marketplace sellers and brands Products may be sold directly by GoAariva or by independent third-party sellers, as identified on the relevant listing or invoice. GoAariva provides marketplace technology, customer support, and order-related assistance, as applicable. 3. User Eligibility To use GoAariva: You must be legally capable of entering into a valid transaction or act under the supervision of a parent or legal guardian. You must provide accurate registration, contact, and delivery information. You must comply with applicable Indian laws. You must not engage in fraudulent, misleading, or unlawful activities. We reserve the right to restrict access to accounts involved in verified misuse, fraud, or illegal activities, subject to applicable law. 4. Account Registration & Security Customers may create an account using the available registration methods. You are responsible for: Maintaining the confidentiality of your login credentials. Providing accurate account information. Keeping your contact information updated. Reporting unauthorized account activity. GoAariva may temporarily suspend an account for reasonable security, fraud-prevention, or legal reasons. We will not request your account password, UPI PIN, or OTP through unsolicited calls or messages. 5. Products & Information GoAariva aims to provide accurate product information, including: Product name and description. Images and available variants. Price and applicable discounts. Size, colour, material, and specifications. Seller and manufacturer information, where applicable. Product availability. Shipping and return eligibility. Product colours may appear slightly different due to screen settings and lighting. However, products must substantially match their descriptions and representations. Sellers are responsible for ensuring that their product information is truthful, accurate, complete, and compliant with applicable laws. 6. Pricing, Taxes & Discounts All applicable prices and charges will be displayed before the customer confirms an order. Product prices may change for future orders. Applicable GST or other taxes will be shown or included as required by law. Shipping charges, COD fees, and other applicable charges must be disclosed before payment. Discounts and promotional offers are subject to clearly stated eligibility conditions. GoAariva will not impose undisclosed mandatory charges during checkout. If a genuine pricing or technical error occurs, we may contact the customer to offer the correct price or cancel the affected order and provide a full refund of any payment received. Confirmed orders will not be cancelled arbitrarily. 7. Orders & Confirmation Customers may place orders through GoAariva's website or supported application. After an order is placed, customers may receive confirmation by email, SMS, WhatsApp, or through their account dashboard, depending on the services available and applicable permissions. An order is subject to stock availability, payment verification, seller acceptance where applicable, and delivery serviceability. If GoAariva or a seller cannot fulfil an accepted order, the customer will be informed and any applicable prepaid amount refunded. 8. Payment Methods GoAariva may support the following methods, depending on availability: UPI. Debit and credit cards. Net banking. Cash on Delivery (COD). Other authorized payment methods displayed at checkout. Online payments may be processed through authorized third-party payment service providers. Cash on Delivery may be restricted for specific PIN codes, products, or order values. Customers must make payments only through authorized checkout methods or verified delivery personnel. Payment-related charges, if any, will be disclosed before order confirmation. 9. Shipping & Delivery GoAariva and its participating sellers may use third-party courier and logistics partners. Delivery timelines depend on the customer's location, stock availability, seller processing time, courier serviceability, and other relevant factors. Estimated delivery timelines will be communicated during checkout or order processing. Tracking information will be provided where available. Customers must provide complete and accurate shipping details. Delivery delays caused by courier disruptions, weather, public emergencies, or other circumstances will be handled reasonably. Where free shipping is offered, applicable order-value thresholds, location restrictions, and other conditions will be disclosed. In cases of non-delivery, loss, or material delivery failure, customers may seek an appropriate remedy under applicable law. 10. Order Cancellation Customers may request cancellation before dispatch through their account, where supported, or by contacting customer support. Once an order has been dispatched, cancellation may not be possible through the normal cancellation process. Applicable return rights will remain available. GoAariva or the seller may cancel an order for legitimate reasons, including: Product unavailability. Failed payment verification. Delivery serviceability restrictions. Suspected fraud. Material listing or pricing errors. Customers will be informed about cancellations, and refunds will be processed where applicable. Cancellation fees, if any, must be clearly disclosed and comply with consumer protection laws. 11. Returns, Exchanges & Refunds GoAariva offers a 14-calendar-day return request window for eligible products, counted from successful delivery. Standard returns are subject to the conditions in our separately published Return, Refund & Exchange Policy. Generally: Eligible clothing and fashion products may be returned within 14 days. Standard returns require products to meet the disclosed condition requirements. Exchanges depend on product and stock availability. Approved refunds will be processed in accordance with the Return & Refund Policy. COD refunds may be processed through verified UPI or bank transfer. Product-specific return restrictions must be clearly disclosed before purchase. Non-returnable designations do not remove statutory rights for defective, damaged, incorrect, counterfeit, or materially misdescribed products. Our Return & Refund Policy forms part of these Terms & Conditions. 12. Multi-Vendor Marketplace GoAariva allows eligible third-party sellers to offer products through the platform. Each seller is responsible for: Accurate product descriptions and images. Genuine and legally sourced products. Quality and applicable product safety requirements. Correct inventory and pricing. Packaging and order fulfilment. Applicable tax and invoicing obligations. Cooperating with returns, refunds, and consumer grievances. GoAariva will provide seller information and grievance assistance as required by applicable law. Nothing in these Terms removes GoAariva's legal responsibilities as an e-commerce platform. 13. Seller Registration Businesses or individuals wishing to sell products through GoAariva may apply for seller registration where the service is available. Sellers may be required to provide: Legal business name and contact details. GSTIN, PAN, or other applicable tax information. Bank account information. Business or identity verification documents. Product and manufacturer details. Other legally required information. Seller approval is subject to verification and applicable platform requirements. Seller commissions, payout cycles, service fees, and additional obligations will be governed by a separate Seller Agreement. 14. Prohibited Products & Activities Users and sellers must not: Sell counterfeit, stolen, illegal, or prohibited products. Publish misleading descriptions or fake discounts. Submit fraudulent reviews or manipulate ratings. Use unauthorized copyrighted material. Conduct payment fraud. Misuse customers' personal information. Attempt unauthorized access to the platform. Upload malicious software or harmful content. Harass, impersonate, or defraud other users. GoAariva may take proportionate action against violations, including removing listings or restricting accounts. 15. Reviews & Ratings Customers may submit genuine reviews based on their product or shopping experiences where review functionality is available. Reviews must not include false information, abusive content, personal information of others, or promotional spam. GoAariva may moderate content that violates applicable law or its published review guidelines. We will not knowingly publish fabricated customer reviews as genuine. 16. Intellectual Property Rights The GoAariva website, brand elements, software, designs, graphics, and original content are protected by applicable intellectual property laws. GOSAGI, NARANI, ARISUN, and third-party brand names and content remain the property of their respective lawful owners. Users may not reproduce, distribute, or commercially exploit protected content without appropriate authorization. Sellers must have sufficient rights to use and upload the images, logos, descriptions, and other materials they provide. 17. Privacy & Data Protection We respect the privacy of our customers and sellers. Personal information may be processed for legitimate activities such as: Account registration. Order processing and fulfilment. Delivery coordination. Customer support. Payment processing. Fraud prevention. Compliance with applicable law. Marketing communications will be sent only where permitted by law, with applicable consent and opt-out options. For more details, please refer to the GoAariva Privacy Policy. Personal data will be handled in accordance with applicable Indian data protection laws as they come into force. 18. Third-Party Services GoAariva may use external service providers for payment processing, shipping, hosting, authentication, communication, and analytics. Relevant third-party services may have their own terms and privacy policies. GoAariva remains responsible for obligations imposed upon it by applicable law and will provide reasonable assistance with relevant customer issues. 19. Limitation of Liability GoAariva strives to provide a reliable, accurate, and secure shopping experience. However, uninterrupted availability of the website cannot be guaranteed. To the extent permitted by law, GoAariva is not liable for indirect or consequential losses arising solely from circumstances beyond its reasonable control. Nothing in these Terms limits rights or remedies available under consumer protection law or excludes liability that cannot legally be excluded. 20. Customer Grievances & Dispute Resolution Customers may contact GoAariva regarding: Product complaints. Delivery disputes. Payment problems. Refund delays. Seller-related issues. Account or platform concerns. We will acknowledge consumer complaints within 48 hours of receipt and seek to resolve them within one month, in accordance with applicable e-commerce rules. Customers will be provided with a complaint reference and relevant updates. Grievance Officer: [Appointed Officer's Full Name] Designation: Grievance Officer Email: [Verified Grievance Email] Phone: [Verified Grievance Contact Number] Consumers retain their right to approach the appropriate consumer dispute redressal authority or other legally competent forum. 21. Governing Law These Terms & Conditions are governed by the applicable laws of India. Subject to mandatory consumer protection laws and other applicable jurisdictional requirements, disputes may be referred to competent courts in Jabalpur, Madhya Pradesh. Nothing in this clause restricts a consumer's statutory right to approach a competent consumer commission or another appropriate authority. 22. Changes to Terms & Conditions GoAariva may update these Terms to reflect changes in services, business operations, or legal requirements. The latest version will be published on our website with an updated effective date. Material changes affecting customers will be communicated where required. Changes will not retrospectively remove rights or obligations that arose under an existing order. 23. Contact Information For general enquiries, order support, returns, or complaints: Marketplace: GoAariva Operated By: AARIVA Full Legal Entity Name: [Insert Registered Legal Name] Website: https://goaariva.com Email: goaariva@gmail.com Customer Support: +91 88518 61051 Business Location: Jabalpur, Madhya Pradesh, India Registered Business Address: [Insert Complete Verified Address] Customer Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST. 24. Acceptance of Terms By creating an account, placing an order, registering as a seller, or using GoAariva's transactional services, you acknowledge these Terms & Conditions, subject to applicable legal requirements for valid consent and enforceability. These Terms are intended to promote transparency, fairness, customer protection, and responsible marketplace operations. GoAariva – Your Marketplace. Your Choice. 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